Short Sale Assistance Desk is an online service offered to real estate professionals from participating MLSs. From within Short Sale Assistance Desk, real estate pros can raise post-offer issues related to a short sale transaction. Fannie Mae then works with servicers to resolve the issue. The tool represents only one facet of Fannie Mae’s larger effort to help prevent foreclosures and stabilize the housing marketing.
There are several requirements that must be met before using the Short Sale Assistance Desk:
It’s easy to submit a case to the Short Sale Assistance Desk. To submit a case to the Short Sale Assistance Desk, real estate professionals should look up the property involved at FannieMae.com to make sure it meets the above criteria. They should then have the homeowner sign a Borrower Authorization Form. At FannieMaeSSAD.com, fill out and submit the online form, and your case is submitted.
Once an issue has been reported, it is usually solved within two weeks (although certain cases may take longer). Fannie Mae cannot guarantee a positive resolution.